Fair deal guarantee
Full Manufacturer Warranty: If our clothing fails due to a manufacturer defect, we will repair, refund, or replace the product at no charge.
Repair and Replacement Program: If our clothing fails due to normal wear and tear, send it back to us and we'll repair it for you at the same price it costs us, no markup. If it can't be repaired, we'll offer you a steep discount on a new one.
Return & Exchange Policy
We'll cover the shipping costs both ways for returns or exchanges.
- Exchanges: If you do an exchange with us, we'll ship your item to you as soon as you drop off your item(s).
- Store Credit: We also offer a store credit with an additional $10
- Refunds: If you are processing a refund, you will see a credit back to your original form of payment with in 5-7 days once we have received your item(s).
If you're not satisfied with your purchase for any reason, return it to us in unworn condition within 30 days of purchase for an exchange or refund.
The process for exchanges or returns:
- Start a return by visiting our returns center.
- Please allow 3-5 days for the refunded amount to reflect in your account.
If you have any questions please reach out to us by
- Chat: Start a chat with our team
- Email: firstname.lastname@example.org
- Phone: (833) 252-6226 (9 am - 5 pm CST M-F)
Missed our Return Window? Item is Ineligible for Exchange/Return?
List your item on Well Worn Gear, the LIVSN Secondhand Marketplace, for cash or store credit!